Policy

Returns Policy

Review the general return guidance for Home & Tradition orders and the best way to get help with an item you need to send back.

Returns Window

Returns are reviewed according to the condition of the item, the delivery outcome, and the reason for the return request.

If you need to request a return or exchange, contact support as soon as possible so the team can guide you through the next steps.

Before You Return an Item

  • Keep the item in its best possible condition
  • Hold on to any packaging and delivery paperwork if available
  • Share your order reference and the reason for the return with support

Return Support

The Home & Tradition support team can help with return requests, exchange questions, and delivery-related issues from the Help Center or contact channels.

Capitec
Mastercard
Visa
instantEFT
mobicred
SnapScan
PayFast