Privacy Policy

Welcome to Home & Tradition ("Home & Tradition", "we", "us", or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, purchase products, contact us, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 2013 ("POPIA"), and other applicable South African laws.

Home & Tradition is an ecommerce retailer offering home appliances, electronics, furniture, kitchen essentials, heating, cooling, laundry, and related products.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Email: privacy@hometradition.co.za

Customer Support: support@hometradition.co.za

Website: www.hometradition.co.za

We may collect the following categories of personal information:

Identity Information: First name and surname, username, date of birth (where applicable).

Contact Information: Email address, mobile telephone number, delivery address, billing address.

Transaction Information: Products purchased, order history, refund requests, payment status.

Account Information: Login credentials, passwords (stored securely and encrypted), account preferences.

Technical Information: IP address, browser type and version, device information, operating system, website usage information.

Marketing Information: Communication preferences, newsletter subscriptions, product interests.

Customer Support Information: Customer service communications, reviews and feedback, support requests.

We collect personal information when you create an account, place an order, subscribe to our newsletter, participate in promotions, contact customer support, submit reviews or feedback, browse our website, or interact with our marketing communications.

We may also collect information through cookies and similar technologies.

We process personal information to fulfil orders, process purchases, arrange deliveries, process returns and refunds, provide customer support, manage your account, improve our services, support marketing, and meet legal compliance obligations.

We process personal information where you have provided consent; processing is necessary to fulfil a contract; processing is required by law; processing protects legitimate interests; or processing is necessary for our legitimate business purposes.

We do not store full credit card or banking details on our systems.

Payments are processed through secure third-party payment service providers. These providers are responsible for protecting payment information in accordance with industry security standards.

We may share personal information with delivery and logistics providers, payment providers, technology providers, marketing service providers, regulatory authorities, and professional advisors.

We do not sell personal information to third parties.

Certain service providers may process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that adequate safeguards are in place and that such processing complies with applicable laws.

We use cookies and similar technologies to keep users logged in, remember preferences, improve website performance, measure marketing effectiveness, and analyze website traffic.

You may manage cookies through your browser settings.

Disabling cookies may affect website functionality.

With your consent, we may send promotional emails, special offers, product recommendations, and newsletter updates.

You may unsubscribe at any time by clicking the unsubscribe link in emails, updating account preferences, or contacting customer support.

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

Security measures include SSL encryption, secure hosting environments, access controls, and monitoring and security reviews.

No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to provide services, fulfil contractual obligations, comply with legal requirements, resolve disputes, and prevent fraud.

When information is no longer required, it will be securely deleted, anonymized, or destroyed.

Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, update personal information, request deletion of information, withdraw consent, object to certain processing activities, restrict processing, and request a copy of your information.

Requests may be submitted to our Information Officer.

Our website is not intended for children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate authorization.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites before providing personal information.